Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU AND YOUR TREATMENT MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
TEXAS HELPS is required by law to maintain the privacy and confidentiality of your health information and to provide you with notice of its legal duties and privacy practices with respect to your health information. Please also respect the privacy of others you encounter in treatment.
TEXAS HELPS collects health information about you and stores it in an electronic health record. This is your medical record. The medical record is the property of TEXAS HELPS, but the information in the medical record belongs to you. The Health Insurance Portability and Accountability Act (HIPAA) requires TEXAS HELPS to maintain the privacy of your medical record. HIPAA generally requires that any uses or disclosures of information in your medical record be limited to the minimum necessary for the uses or disclosures. HIPAA also provides you with certain rights with respect to the information in your medical record, which are described below.
Information relating to your treatment at TEXAS HELPS is protected by federal regulations specific to drug and alcohol treatment, which are known as 42 CFR Part 2. These regulations protect the confidentiality of information relating to the identity, diagnosis, prognosis, or treatment of any patient in a drug or alcohol treatment program. TEXAS HELPS may not disclose records relating to your treatment without your written consent, except in narrowly limited circumstances. Under 42 CFR Part 2, the terms of a written consent to disclose information must specify the scope and types of information to be disclosed, the parties to whom the information may be disclosed, the purpose of the disclosure, and the timeframe of the consent. You may revoke a consent to disclose information relating to drug and alcohol verbally or in writing at any time.
TEXAS HELPS may ask for your written consent to disclose treatment information for certain purposes, including releasing treatment information to or obtaining information from your other medical providers, obtaining payment from insurance or other payors, contacting your family either for treatment purposes or in the case of a medical or other emergency. TEXAS HELPS will not disclose your treatment information for these purposes without your consent.
TEXAS HELPS may disclose treatment information without your written consent under certain narrow circumstances as permitted by 42 CFR Part 2. For treatment purposes, TEXAS HELPS may use and disclose treatment information internally and to entities with which it shares administrative control. TEXAS HELPS is permitted to share treatment information, as necessary, with qualified service organizations that agree to maintain its confidentiality. TEXAS HELPS may also disclose treatment information to outside auditors, regulatory agencies, and evaluators, as well as for certain research purposes.
TEXAS HELPS may disclose treatment information without your written consent when necessary in a life-threatening medical emergency, and may disclose to report a crime on the premises or against TEXAS HELPS personnel. TEXAS HELPS also may disclose patient information without consent where the state mandates child abuse and neglect reporting; when the cause of death is being reported; or when required by a valid court order that contains specific required findings. TEXAS HELPS may contact you to share information about TEXAS HELPS treatment services or to send you reminder notices of future appointments for your treatment. Mobile phone numbers and SMS consent data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
SMS Data Privacy
If you provide your mobile phone number and opt in to receive text messages from TEXAS HELPS, your SMS consent data and mobile number will be used only for the purposes for which you provided them, such as treatment-related communications, service updates, or other communications you have agreed to receive. Mobile phone numbers and SMS consent data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Your Health Information Rights
In addition to protecting privacy and confidentiality, HIPAA and 42 CFR Part 2 afford you the following rights with respect to your medical record and drug or alcohol treatment information:
- You have the right to a paper copy of this written notice of TEXAS HELPS privacy practices
- You have a right to request a copy of your treatment record or to receive your health information through a reasonable alternative means or at an alternative location. TEXAS HELPS requires that all such requests be put in writing. A reasonable fee will be charged for copying your health information.
- You have the right to request that TEXAS HELPS amend incorrect or incomplete health information. If TEXAS HELPS determines not to amend the health information, it will provide you with an explanation of the reason for the denial and your rights to disagree with the denial.
- You have a right to request restrictions on otherwise permitted uses and disclosures of your health information. TEXAS HELPS is not obligated to comply with such requests.
- You may request a written accounting of all disclosures we made during a specific time period (not to exceed 6 years). We ask that such requests be made in writing on a form provided by our facility. Please note that an accounting will not apply to any of the following types of disclosures: disclosures made with your written consent for reasons of treatment, payment, or health care operations; disclosures made to you or your legal representative, or any other individual involved with your care. You will not be charged for your first accounting request in any 12-month period. However, for any requests that you make thereafter, you will be charged a reasonable, cost-based fee.
Changes to This Notice of Privacy Practices
TEXAS HELPS reserves the right to amend this Notice of Privacy Practices at any time in the future, and to make the new provisions effective for all information that it maintains, including information that was created or received prior to the date of such amendment. Until an amendment is made, TEXAS HELPS is required by law to comply with this Notice. Should our privacy practices change, we will provide all current and future patients with a copy of the revised Notice of Privacy Practices
Effective April 2026
Complaints Regarding Privacy Practices
Complaints about this Notice of Privacy Practices or how TEXAS HELPS handles your health information should be directed to:
TEXAS HELPS
1106 N Interstate I-35
San Marcos, TX 78666
If you are not satisfied with the manner in which this office handles your complaint, you may submit a formal complaint to one of the following:
- US Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201 - Department of Drug and Alcohol Programs
Bureau of Quality Assurance for Prevention and Treatment - State Health and Human Services
Oregon Department of Human Services
500 Summer St. NE, E-15
Salem, OR 97301
You may also address your complaint to one of the regional US Department of Health and Human Services Offices for Civil Rights. A list of these offices can be found online at: https://www.ed.gov/about/ed-offices/ocr.